Shipping policy

Shipping Policy

Welcome to Moon And Moss Gifts! We’re committed to delivering your orders efficiently and transparently. Below, you’ll find all the details about our shipping process.

Shipping Options & Rates

Standard Shipping: [Delivery time, e.g., 2-5 business days] - [£3.99 or Free for orders over £50].

Order Processing Time

Orders are processed within [timeframe, e.g., 1-2 business days].
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Restrictions

We currently only ship to UK and Northern Ireland
Unfortunately, we cannot deliver to R.O.W.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@moonandmossgifts.com within 5 working days of delivery. We’ll work with you to resolve the issue promptly.

Customs & Duties

For international orders, customs fees or import duties may apply. These charges are the responsibility of the customer.

Contact Us

If you have any questions about our shipping policy, feel free to reach out at info@moonandmossgifts.com. We’re here to help!